Advocacy alone is not enough. Seek support and cooperation of the citizens to achieve improved service delivery-Prof. Olaopa, advises Servicom.

Receiving the National Coordinator of Servicom, Mrs Nnenna Akajimeli in his office on Thursday, the Chairman, Federal Civil Service Commission (FCSC) has described Servicom as organization that enables proactive service to the people. He urged the organization to deepen its collaboration with the citizens and MDAs; as advocacy alone is not enough to help the organization achieve improved service delivery in line with Renewed Hope Agenda of the President, Bola Ahmed Tinubu.

Olaopa expressed his delight in seeing Servicom not only continuing but up and running right from the time it was established. 

While commending Servicom National Coordinator for a job well done, he disclosed that Servicom Office at the Federal Civil Service Commission is a testament to the efforts of Servicom to achieve its service delivery objectives. 

Speaking earlier, Akajimeli said she came with her team to felicitate with the Chairman on his well-deserved appointment. She appreciated Olaopa for his efforts on sustainable and visible service improvement around government business. 

As she solicited for maximum support from the Commission, she revealed that Chairman has been a staunch supporter of Servicom vision from the onset. The Coordinator disclosed that Servicom as a customer service arm that runs government business; equally makes every MDA that runs government business a stakeholders.

She informed the Chairman that a reviewed draft bill will soon be presented to the National Assembly that when signed into law will strengthen service delivery in Nigeria; saying that inputs of the Chairman in the proposed bill is important.

He urged the Chairman to empower and enrich the Servicom office in the Commission in order to serve people better. She observed that, the prevailing service delivery in the Commission needs to be improved in terms of lifting the embargo on employment, introducing e-power processing of registration forms and other official activities to reduce human contact including transparent discipline program and a fulfillment of the promise of carrying on yearly promotion of civil servants. 

She stated that draft Service Charter on the FCSC will be presented to the Chairman for endorsement to help redress and get possible feedback from consumers; coupled with quarterly performance reporting breakfast meeting to gauge the quality of service rendered to them.

According to her, people centered campaigns have been set up to enable service-takers call in and complain or tell of areas they have been infringed upon or where they have really been impressed. 

She disclosed that, “Brekete family” – a radio program on Human Right Radio 101.5 FM Abuja has been a platform on “The Servicom Help Desk” to further push this campaign.

Report by: Florence Azike (Assistant Information Officer) 

Signed

Taiwo Hassan

Head (Press & Public Relations)

6th February, 2024.